This BrandYourself profile is automatically optimized to show up high in Google Jennifer Munsie
I'm Jennifer Munsie, a strategic planner in pharmaceutical advertising -a research function.
Jennifer is in charge of conducting, analysing and synthesizing research in healthcare to inform and evaluate advertising.
Execute qualitative research projects and partner with client brand teams and creative agencies to integrate the voice-of-the-customer into strategic and tactical brand planning through among other skill sets- applied linguistics. I manage a range of qualitative projects, including ethnographies, observational studies, video diaries, collages, interviews, dialogue research, metaphor research, semiotics, etc. Additional area of focus on sales force & call center training & effectiveness, leveraging linguistic expertise to support our clients in understanding how talk shapes customer behaviors. I also consult on our global project offerings and bring considerable knowledge regarding how culture modulates communication and re/creates culture.
Responsible for the entire sales process of communication consultancy products from new client acquisition through to contract negotiation and subsequent customer relationship management. Tasks include: Market research, new client acquisition contact, product portfolio presentation, contract negotiations. Evaluating individual and corporate customer English language proficiency and needs. Issuing recommendations for language management strategy measures. Extending academic expertise in the areas of psychology, language, communication and interculturalism to enrich product portfolio and provide further credibility to product profile and services.
Participation on coaching practice professional review assessment centres. Evaluation of written course work for Postgraduate Certificate and Master Degree in Coaching students.
Selected as member of the teaching staff in the School of Psychological Sciences for undergraduate classes in Research Methods for Psychology. Compiled and taught qualitative methods module for first and second year undergraduates due to unique and comprehensive expertise. Responsible for preparation and administration of weekly student tutorials highlighting research and study methods. Prepared and presented lecture material as well as developed associated student coursework. Evaluated course work submitted by students.
Utilized as international Project Management team member in areas of translation, communication, mediation and project support. Work closely with various international automobile firms such as Volkswagen, Bentley and Bugatti by means of: Review and correction of materials for the American market for such events as the North American International Auto Show. Management of Purchasing and Procurement Excel data bases. Utilized as liaison between Firms and suppliers.
Undertook a comprehensive internship through the Carl Duisburg Gesellschaft Career Training Program. Evaluated applicant's qualifications. Management of applicant and Employee Data using SAP data management system. Appointed reference person on all English-internship applicants. Utilized as reference person for international interns and their concerns related to health insurance, bureaucratic procedures in Germany (learned independently) and related issues. Provided direct service to production and technical personnel through several of VWAG's Personnel Service Centers, assisting Personnel Managers with diverse needs including interviews, addressing individual employee issues ranging from health insurance, retirement, job restriction adjustments, disciplinary issues, health and safety counseling and inter-departmental communication difficulties. Utilized data management system SAP in developing cost-center absenteeism statistics in order to implement absenteeism-reduction plan as well as developing personnel planning and needs assessments, writing performance appraisals and letters of reference. Provided suggestions and expertise in the area of EAP for service-delivery improvement in VWAG's Betriebliche Sozialarbeit department which lead to the development of 'Social Coaches' concept.
Responsible for intercultural trainings and staff development in diverse departments as a part of the diversity initiative. Researched, developed and presented the very successful "Brown Bag" educational presentation Managing and Accepting Change in the Evolving American Workplace for Health System employees. Provided short-term counseling sessions to employees whose presenting issues included: loss and grief, addiction, financial difficulties, work-related difficulties, interpersonal communication challenges and family issues. Developed plans with short and long-term goals for treatment. Provided intervention between Human Resources, Department Supervisors and employees when necessary. Produced informational article for six satellite and contract groups as a courtesy from Henry Ford Health System EAP: Managing and Accepting Change.
Doctor of Philosophy (PhD)
Master
Concentration: Social Work (MSW)
Bachelor
Concentration: Social Work (BSW)
People, places, animals and skiing.
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